The Enemy of Innovation is Quality

The Enemy of Innovation is Quality

Employees and suppliers tend to self-assess their value based on quality levels. In other words, the number of times out of 100 the output was delivered correctly. If the target quality level is met or exceeded consistently then there tends to be a false sense of security about value. The truth is, your quality can be 100% every day and your value can be low. It can even be zero.

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